Concerns & Complaints

Patients and family members are encouraged to voice any questions, concerns or complaints. Patients and family members have the right to freely express grievances and to receive prompt resolution. Your resources for contact include:

  • Your primary care provider
  • The nurse caring for you
  • The manager of the unit
  • Nancy Daoust, Chief Quality Officer, (920) 746-3510
  • Brian Stephens, President/Chief Executive Officer

Door County Medical Center
323 S. 18th Avenue
Sturgeon Bay, WI 54235

You may also contact one of the following agencies about issues concerning patient safety and quality of care that Door County Medical Center has not addressed to your satisfaction:

Wisconsin Division of Quality Assurance
P.O. Box 2969
Madison, WI 53701-2969
(608) 266-8481 or 800-642-6552

For laboratory concerns:
Wisconsin Department of Health Services
Division of Quality Assurance 
Clinical Laboratory Section 
1 W. Wilson Street 
P.O. Box 2969 
Madison, WI 53701-2969 
Phone: (608) 266-7485