Patients & Guests

What to Expect

On the day of your appointment you may either park in our parking lot or take advantage of our free valet parking services. Our valet parking staff will park your vehicle and assist you to your destination to make your visit as convenient and comfortable as possible. Parking is free for all patients and visitors. As you proceed inside the building you will see Patient Registration desk directly in front of you, this is where you can check-in.

Before Your Appointment
If this is your first visit with us bring these items if available
  • Photo identification, such as a driver's license, military, or federal/state ID
  • Your insurance card and copay
  • Copies of your medical records and lab results if you have not already sent them
Document any of the following to discuss with your doctor
  • Medical symptoms you have and anything you have done that has made you feel better
  • Your family history of medical conditions (parents, siblings, and grandparents)
  • Your lifestyle of diet and exercise, and your sleep patterns
  • Medications you are taking and any allergies you have
During Your Appointment
Talk with your doctor about the following
  • What your diagnosis is
  • Ordering any tests you may need and what the tests will help determine
  • Any recommendations for your treatment and how to prevent repeat occurrences
  • Any medications that will be prescribed to you, and side effects they may have
  • Whether or not you will need to make a follow-up appointment, and with who
After Your Appointment
Call your doctor's office when necessary
  • If you have questions about your treatment plan
  • If your symptoms get worse
  • If you have new symptoms
  • If you experience problems with any medications that were prescribed to you
Items to Bring With You for a Planned Stay
Identification and emergency contacts
  • Photo identification, such as a driver's license, military, or federal/state ID
  • Your insurance card and information
  • Names and phone numbers of family members or friends to contact in an emergency
Don't forget these personal items
  • Comfortable clothes to wear home
  • Glasses and contacts
  • WHearing aids or magnifying glasses
Items related to your medical history
  • A written list of past hospitalizations, illnesses, surgeries and allergies if this is your first visit
  • A copy of your Advance Directives, including the Living Will or Durable Power of Attorney for Health Care if you have them
  • A list of prescription and over-the-counter medications, dosages and schedule
  • Employer information for worker's compensation claims
Before Your Appointment
You will receive a phone call from the Surgery Department Nurse one or two business days prior to your scheduled procedure. The nurse will
  • Review your past medical, surgical history
  • Review medications
  • Review allergies
  • Provide arrival time, review preparation for surgery, the need for a driver to take you home following your procedure
  • Provide education about what to expect on the day of your procedure
  • Provide education about going home after your procedure
If this is your first visit with us bring these items
  • Insurance card
  • Emergency contact info
  • Pre-authorization from insurance
  • Copy of Advance Directives
  • Binder/folder with pre-op information from your doctor's office
For your comfort
You may bring the following
  • Assistive devices (walker, cane, etc.)
  • Hearing aides
  • Reading materials (book, magazines)
  • iPad/tablet - free wifi is available throughout the organization
  • Cell phones may be used throughout the organization

Medical Records

The Health Information Department of Door County Medical Center is dedicated to safeguarding the privacy and security of patient health information as well as ensuring that the information is available for personal health needs, continuing care, payment or other uses. You may request a copy of your medical records at any time.

Spiritual Care

Our department’s mission is to continue the healing ministry of Jesus by improving the health and well-being of all people, especially the poor and the vulnerable, in the communities we serve.

Caring for your physical, emotional and spiritual well-being is our primary concern at Door County Medical Center. Rooted in the Roman Catholic tradition, Door County Medical Center embraces a holistic ministry encompassing all dimensions of the human person: body, mind and spirit.

Being a patient can be stressful and profoundly affect you and your loved ones. During joyful times, your spirit soars. During times of crisis or illness, your spirit can become heavy.

Often, questions and concerns arise when you are in the hospital. You may experience fear, anxiety or loneliness. Perhaps your faith is uncertain. Maybe you feel lost, confused or overwhelmed. These feelings are common and none of us are immune to them. St. Francis knew the importance of a healing touch and encouragement during these times.

The Spiritual Care Department includes board certified staff Chaplains and On-Call Chaplains from Catholic and various Protestant traditions, volunteer Eucharistic Ministers, and local priests who may be called upon to provide the sacrament of Anointing of the Sick or Reconciliation. We can also contact your pastor to notify her/him of your admission, if you prefer.

We provide hope, spiritual resources, and spiritual care throughout the day and are available 24/7 for emergency needs. If you or your family would like to see someone from Spiritual Services, ask your nurse to notify us or have the switchboard page the Chaplain On-Call.

Devotions

A communion service and rosary devotional is offered every Friday at 11am in our Skilled Nursing Facility.

Sacraments and Chapel Services

Mass is celebrated at 10:15am on Tuesdays in the Ruth E. Dean Chapel. Lutheran Worship is offered weekly at 10:45am on Mondays.

The Sacraments of Anointing of the Sick or Reconciliation are available upon request. Holy Communion is provided by our Staff Chaplains on weekdays and by volunteers from local Catholic Churches on Sunday. Communion for Protestant patients may be requested from the patient’s pastor. Emergency Baptisms are performed when a patient is in danger of death.

Chapel

All are welcome to visit the Ruth E. Dean Chapel, a place set apart for prayer and quiet. Our Chapel, located on the first floor, is a treasured gift. We are pleased to share it with you. The Chapel Courtyard, located next to the Chapel, can be accessed by using the exit door just outside the Chapel. This is an ideal location for private prayer or meditation, weather permitting.

Cafeteria

The cafeteria is open from 6:30am to 6:30pm daily. Continental food service is available during all open hours; meals are served according to the following schedule:

  • Breakfast
    7:30am to 9:30am
  • Lunch
    11:30am to 1:30pm
  • Dinner
    5:30pm to 6:30pm